Service Warranty and Guarantee Card
This warranty covers manufacturing defects in your BedHub product. The duration of the warranty is indicated on both the product and this warranty card. It applies exclusively to the original purchaser and is valid from the original invoiced date of purchase.

The repair or replacement of the mattress or base does not extend the original limited warranty period.

If your BedHub mattress or base fails due to a manufacturing defect, the product will be repaired or replaced at the company’s discretion. The replacement of one component (e.g. the mattress or base) does not entitle the purchaser to a replacement of the other component. BedHub reserves the right to substitute materials or models of equivalent quality and does not guarantee that fabric on any replacement item will match the original.

During the guarantee period, BedHub will bear the full cost of repair or replacement. Thereafter, in accordance with bedding industry standards, costs will be calculated on a pro-rata basis for the remainder of the service warranty period. Transport costs, if any, are specifically excluded.

Do’s and Don’ts of Proper Mattress Care

Do’s:

Allow your new mattress to air out once the plastic wrapping is removed (for up to two weeks, until any glue-related smell dissipates).

Use the correct foundation to ensure your mattress receives proper support.

Keep your bedding clean.

Use a mattress protector at all times.

Don’t:

Exceed the weight limit specified on the product label.

Use the mattress for purposes other than its intended use.

Damage the mattress or base through abuse, including:

Jumping on the mattress or base.

Keeping the mattress/base in an unsanitary condition.

Allowing liquid spills to stain the cover or seep into foam layers, causing damage or collapse.

Additional Exclusions:

Damage caused by misuse or factors other than defective workmanship or materials.

Damage incurred during transport from the retailer to the customer’s premises.

Warranty claims submitted through a retailer without an original invoice will not be recognised.

Display stock or floor models purchased from retailers are not covered by any warranty or guarantee.